How to fix VigorACS 2 Login issue due to license key synchronization Error
Posted by Roy Panetta on 06 February 2019 03:47 PM
Vigor ACS 2 periodically re-authenticates its licence key from MyVigor. However, DrayTek had to renew the myvigor.draytek.com CA certificate and the certificate issuer’s name had changed resulting in VigorACS 2 re-authentication issues. This is caused by VigorACS 2 ACS strict checking mechanism that includes checking root CA.
When you see message as shown below and are unable to login in to VigorACS 2 due to license expired/invalid or you receive the license notification email from MyVigor, follow the steps below.
Re-activate the license manually by following the steps:
2. Login to Myvigor with the registered account
3. Press ON button on the used license. The action will force ACS server sync the license immediately.
Note: This is only available for VigorACS 2 versions 2.3.3 and 2.4.0 only. For earlier versions you will need to upgrade to version 2.4.1.
Method 1 – Upgrading the TR069.jar File
Use the procedure below:
4. Click here to download the TR069.jar file corresponding to your VigorACS 2 version from our FTP server.
(Note: Ensure there's only 1 TR069.jar file in the lib folder. Please move the backup file to another place even though the file name is different)
5. Launch the ACS service
Method 2 – Upgrade VigorACS 2 Software
For VigorACS 2 versions older than v2.3.3 you will need to upgrade to VigorACS 2 version 2.4.1.
Contact firstname.lastname@example.org for the download link.