Knowledgebase
(6)Vigor120
(8)Vigor130
(7)Vigor2120
(1)Vigor2132
(32)Vigor2760
(17)Vigor2830
(2)Vigor2832
(65)Vigor2860
(1)Vigor2862
(3)VigorACS 2
(6)Vigor2912
(43)Vigor2925
(6)Vigor2952
(14)Vigor2960
(8)Vigor300B
(6)Vigor3220
(33)Vigor3300V
(31)Vigor3900
(5)VigorAP 800
(3)VigorAP810
(7)VigorAP 900
(3)VigorAP 910C
(3)VigorBX 2000
(20)IPPBX
(2)VigorSwitch
(1)Security
(2)Downloads
(7)Firmware
(52)Getting Started
(95)Internet Access (WAN)
(43)NBN
(32)3G/4G
(33)Local Area Network (LAN)
(2)Smart Monitor
(26)Network Address Translation (NAT)
(78)Firewall / Security
(21)Bandwidth Management (QoS)
(36)Applications
(9)VigorACS SI
(73)VPN and Remote Access
(85)Voice over Internet (VoIP)
(5)USB Application
(69)Wireless LAN
(8)Virtual Local Area Network (VLAN)
(9)Printer Server
(57)System Maintenance / Troubleshooting
(6)Diagnostics
(71)Videos
(12)Webinars
(3)PenPower Products
Basically, just connect the DrayTek's FXS ports to Analogue Trunk Line (FXO) ports on your PBX, and setup those ports as a separate trunk group. DrayTek have provided an example here
See http://www.draytek.com/user/SupportAppnotesDetail.php?ID=21
Note that this function does not apply to Vigor 2100V, Vigor 2500V or Vigortalk, which only have one FXS port. See http://www.draytek.com/user/SupportAppnotesDetail.php?ID=23
The VoIP configuration section in the Vigor VoIP routers allows you to choose a "preferred codec". Basically, if you don't want to use G.729a/b codec, you simply have to choose another codec. However, this is the "preferred" codec,...
Call waiting function can be disabled by telnet command "voip sip cw". > voip sip cw usage: %voip sip cw [endpoint] <value> current call waiting status: ep1: disable > voip sip cw 1 >voip sip cw usage: %voip sip cw [endpoint] &l...
Not every VoIP device supports every protocol. For example G.729 and G.723 are licenced, and so some manufacturers have chosen not to include it - particularly in free VoIP software including X-Lite and asterisk. Fortunately the SIP protocol allows th...
This applies to Vigor 2100V, 2500V and 2700V models only. When you are on a call which is going through your VoIP provider, and there is an incoming call on the PSTN line, the Vigor's "Call Waiting" feature will play beeps to inform you of ano...
Call Forwarding allows incoming SIP calls to an FXS port to be
redirected to another SIP URL. See here
[http://www.draytek.com/support/support_note/router/application/voip/08.php]
for instructions and example.  Note that incoming PSTN calls
(through th...
There are several issues with Fax over VoIP, due to VoIP being optimised for voice signals (smooth wave) rather than data signals (square wave), with the result that we cannot guarantee results. Given that most documents are generated on computers, th...
A misconception is that the Expiry Time setting dictates how long a
VoIP conversation can last. That is incorrect. The expiry time settings
indicates to the router how often it should re-register with the sip
server. The expiry time setting on the rout...
DrayTek have VoIP versions of most of their routers, and the functionality differs. Basically, there are 3 groups: Residential models (Vigor 2100V, 2500V, 2700V, 2700VL) allow one telephone handset which can make and receive calls from VoIP and PSTN. Li...
This is probably because the VoIP Ports are Opened/Forwarded to the first device. Check your router's NAT > Port Redirection and NAT > Open Ports configuration pages for entries containing TCP Port 5060. There are several NAT Traversal options (...
If you have a DrayTek router with a "V" after the model number (e.g. 2500V, 2600VGi), please refer to the page for the appropriate model for setting up the built-in FXS ports. If your DrayTek router does not have a "V" model number su...
You certainly can ! There are two techniques which can be used, and your DrayTek router supports both of them... STUN server method is much simpler, but requires that your VoIP device supports use of a STUN server. See your VoIP device's instructions for ...
It depends. If you are using the Open Ports method, you can only have port 5060 forwarded to one LAN device. You could use a different public port (e.g. 5061) forwarded to an additional VoIP device - but this will require that your VoIP Provider's SIP ser...
I think you have totally misunderstood what the Vigor's VoIP is trying to do. The Vigor's FXS ports are similar to a softphone, in that they both provide a user interface for making VoIP calls. Where the softphone uses the PCs speakers and microphone,...
Yes, you can connect any standard phone (with an analogue interface)
to either of the 2 FXS ports. If your phone can connect to the Telstra
phone wall socket, then it can be used with a Vigor's FXS port (though
an RJ-11 adaptor may be required if your pho...
There are several codecs with varying degrees of compression, with G.711 (no compression, 64kb/s) and G.729 (8kb/s) being the most commonly used. However the internet doesn’t provide a dedicated physical wire between the two endpoints to send the digiti...
What is DTMF (Dual Tone Multi Frequency) ? When you press a button on your phone it sends a combination of two audible tones (identifying the column and row of the key on the standard keyboard layout), which can be separated at the other end to determine ...
This can be achieved simply by using the VoIP > Digit Map setup. The
following image shows a prefix "8" used to make calls via VoIP1
provider, and prefix "9" to make calls using VoIP2 provider.
Note that the prefix "8" is stripped off (i.e. not sent to ...
From the Vigor 2800V's Main menu (down the left-hand side of the
page), click on "VoIP" then "SIP Accounts" to display the SIP Accounts
List page.Â
Click the index "1" to ented or update the first SIP account profile
(as shown below configured for SPANt...
Digit Map can be very powerful; however the documentation in the
manuals is, err, minimal.Â
DrayTek Vigor 2700V and 2800V models allow up to 6 SIP accounts (with
different or same provider) plus PSTN (on 2700VL models only); which
can be mapped to 2 tel...
There are several issues which can affect quality of On-net calls (SPANtalk to SPANtalk) including: Low bandwidth internet connection. A 256/64 basic ADSL should be sufficient when G.729 codec is used, but if G.711 is used for a particular call then qua...
Check whether your router's firewall has Denial of Service (DoS) attack prevention enabled, and "UDP Flood Attack" in particular enabled. If so, disable it and see if calls are still cut off. If this works, you may like to re-enable the UDP ...
A VoIP device digitises the voice conversation, chops it into packets, and sends the packets using the UDP protocol. If the VoIP device at the other end is using a packet size of 10ms, then you would be receiving 100 UDP packets/second just for one VoIP c...
If you are using a VigorTalk ATA, this problem is most likely caused by a compatibility problem with your ADSL modem or router. The modem is not correctly translating the outgoing SIP messages leaving your network, thereby preventing you from making a ca...
This is most often caused by the Expiry Time setting in your VoIP device being shorter than the Expiry time used by your VoIP provider's SIP server. Background: Unlike your Telstra PSTN line, a VoIP connection may not always be connected - such as t...
* Open a telnet session to the Vigor router (see instructions
[http://www.i-helpdesk.com.au/index.php?/default_import/Knowledgebase/Article/View/181/30/how-to-use-the-draytek-cli-command-line-interface-or-telnet])
* enter the command:
_ voip debug sh...
If I understand you correctly, you have several VoIP devices (eg PCs running softphones) and you want them ALL to be available on ports TCP 5060 and UDP RTP ports. But when a packet arrives at the Vigor's WAN interface port 5060, which of the devices on...
There are a few mistakes that Draytek users encounter when setting up
a VoIP account on their vigor router. The following are some common
errors that have prevented Draytek users from "registering" their VoIP
account with their VoIP provider's SIP Server....
Echo is not inherently a VoIP issue âEUR" the PSTN has been fighting
echo for decades, especially with long-distance circuits. While the
digital portion of VoIP cannot introduce echo, increased delay times
due to codecs and buffering quickly makes even t...
NOTE:
CALL FORWARDING WORKS WITH BOTH VOIP AND PSTN.
PSTN
VOIP
Yes, if your router has two VoIP phone ports (e.g. Vigor2820Vn) you
can make a call from one phone to the other locally - this is
sometimes known as an 'intercom' facility. Lift the handset and dial
10# or 20# for the appropriate port. Do not set any d...
This document will show you how to configure the VOIP feature in the
Vigor2820Vn router for FaktorTel VOIP service. This document also
applies to Vigor2700V/VG, Vigor2710Vn, 2100V/VG and Vigor2110Vn router
models. FaktorTel have two types of VOIP services...
Before your Vigor router will make a VoIP call, it has to know that
you have finished dialling the number. It does this by waiting for 3
seconds after you have finished dialling the number.
To eliminate the delay press the # (hash or pound) sign on ...
Some Vigor routers, such as Vigor 2700V, Vigor 2710V, Vigor 2820V,
etc., have two FXS ports, and each of the FXS ports has an internal
phone number by default:
* 10 for FXS1 and 20 for FXS2 - For Vigor2700V/VG, Vigor2710Vn
2820Vn
* 01 for FXS1 and 0...
ENGIN
GOTALK
IINET
INTERNODE
IPTEL
MYNETFONE
PENNYTEL
Before you start to configure VOIP on your Vigor3300V router ensure
that you have connected the Analogue Phones to the router and the
router is connected to the Internet.
Your chosen VoIP Provider will supply you with the details required to
configure y...
This document will introduce you to the "dialplan" features in Vigor
Routers.
We will use the Vigor2710 router in our example.
The Vigor2710 has two phone ports to allow you to connect two
phones. They can be used for both VOIP and PSTN calls.
...
Q: Why doesn't my answering machine pick up any VoIP phone calls
automatically?
A: It's possible that the ring pattern set in the router does not
match the auto answering machine's ring pattern.
You can try another "Ring Pattern" in your VoIP acc...
This function allows you to deny and accept incoming and outgoing
calls. See screenshots below:
It has been found that with some phones (mainly Uniden) there is an
extensive delay before the caller ID is displayed on the phone. The
delay can be minimized by changing the Ring Pattern in the VOIP
settings.
Ring Pattern 4 usually gives the fastes...
When connected to some VOIP service providers you may notice a
distortion in the voice quality when making phone calls. This often is
due to the Codec used in the router phone settings. The default codec
used is G.729a/b.
If you have a low speed Int...
Vigor Routers do support SIP ALG feature.
This command can turn on/off SIP ALG (Application Layer Gateway) for
NAT traversal. You will need to telnet to the router and enter "SYS
SIP_ALG" command.
SYS SIP_ALG _[1]_
SYS SIP_ALG _[0]_
SYNTAX ...
_Dual-tone multi-frequency (DTMF) tones are the signals that are
_generated when you press a button on a touch-tone telephone. This
includes most of the commonly available phones. When the tone is
generated, it is compressed, transported to the other p...
The Vigor2100V/VG; 2200V/VG; Vigor2700V/VG and Vigor2820Vn routers
have a Line socket to connect a PSTN phone line.
The FXS ports allow you to connect to your analogue telephone
handset to the Vigor router. This enables the phone connected to your
V...
Before you start to configure VOIP on your Vigor router ensure that
you have connected the Analogue Phones to the router and the router is
connected to the Internet. The diagram shown below is for the 2700V
router.
Your chosen VoIP Provider will su...
\N\N(THIS SOLUTION WORKS FOR THE 2820VN ROUTER)\N\N \N\NQUESTION\N\N
I need to send *21xxxxxxxxxx# and #21# sequence to set up the
VOIP Dialplan to enable and disable Telstra call diversion on the
PSTN line.
Since # is a special character for VOI...
To hide caller ID select "CLIR (caller ID)" in VOIP >> Phone
settings as illustrated below:
1.) Download Softphone "SJ Phone" on this link
http://www.sjlabs.com/sjp.html [1]
2.) Install it in your PC. Make sure the PC is connected to the
router.
3.) After installation, open SJ phone, click MENU and go to options
then select profile.
...
All the SIP clients need registered with the SIP server behind Vigor
router.
By default, the UDP port 5060 is used by the VoIP module of Vigor
VoIP routers. Since then, the following configurations need to be
issued on Vigor router. Let's take Vigor ...
To add the STUN server setting, for the VOIP configuration in the
Vigor router, go to VOIP>>SIP ACCOUNTS and add the STUN server details
as shown below:
STUN Server used here is STUN.FWDNET.NET
You will also need to set NAT Traversal Support to ...
\N\NQ. CAN I USE A VOIP OR SIP DEVICE IF I DON'T HAVE A VOIP MODEL
ROUTER?\N\N
You certainly can! There are two techniques which can be used, and
your DrayTek router supports both of them...
STUN SERVER METHOD is much simpler, but requires that your...
This command is used to adjust the debounce timer of the Vigor
Router DSP, the default value is 70ms.
The default value may have cause problems with some phone's
redialing function and some dect phone's dialing function.
If the phone sends key-pr...
Application Layer Gateway (ALG) is a method allowing certain media
streams (e.g. VOIP, some video streams) to get across the firewall.
ALG understands the protocol used by a specific application such as
SIP. A NAT router with a built-in SIP ALG can ...
T.38 basically allows you to connect your Fax machine to the SIP FXS
port your VoIP device, and send/receive faxes. However, there are
limitations to the service:
* Your SIP Provider must support the service first, otherwise it
will not work.
* ...
ANSWER
"#" is a terminal symbol of VoIP in Vigor routers. When the router
receives a "#", it will immediately start the transfer of the numbers
in front of the "#". Anything comes after that "#", even if it is
another "#", will be ignored.
Q: Why does PBX/Auto answering machine fail to recognize my
keypresses?
A: Low quality calls and wrong settings may cause the keypress
events fail to be recognized, you may check the following settings.
1. TONE REGION settings.
Go to "VoIP >> ...
ANSWER
If the VPN dial-out end has a dynamic IP and dial-in end has a
static IP, then you can build the LAN-to-LAN VPN normally and no
special settings are required.
If the VPN dial-out end has a static IP and dial-in end has a
dynamic IP, you n...
If the Caller ID still does not work after installing 3.3.6.1 please
telnet to 2710 and input "VOIP DSP RELAYDBOUNCE OFF" then check if the
caller ID works.
This document will introduce you to the "dialplan" features in Vigor
Routers.We will use the Vigor2710 router in our example.
The Vigor2710 has two phone ports to allow you to connect two
phones. They can be used for both VOIP and PSTN calls.
DIA...
Adjust the session timer to 15000 seconds = 250 mins.
You can change the waiting time by using a Telnet command to
configure the delay time before the number is dialled.
Please carry out the following steps:
1. telnet into the router.
2. enter the command:
" voip dsp timer ? "
and you will see som...
I've just plugged in my new 2820 and have a strange issue: I've got
a Linksys ATA (SPA1001 at the moment) and it won't register. It worked
fine on my previous 2900VG but not on this one. I've tried a brand new
SPA2102 and it won't register either but I...
VOIP>>Phone Settings
Prefer Codec: G.723 (6.4 kbps)
Single Codec: ticked
Packet Size: 30ms
The settings above eliminates delay and echo
If you want to control which IP address can use this profile, you
may enable "Specify Remote VPN Gateway" and setup the "Peer VPN Server
IP".
The "WAN IP" and "Remtote gateway IP" are for IPCP negotation phase
during a PPTP connection.
Can I call between the two phone ports on a 2830 router (intercom
facility)?
Telnet to the router and type the command "vo di local 1"
Dial 10# for phone 1 and 20# for phone 2.
PROBLEM DESCRIPTION:
Dial iinet voicemail system - connects fine but when I enter my
4-digit passcode and press "#" key to authenticate there is a delay
and then an announcement that the passcode is invalid. The process
works fine from my mobile pho...
Issues such as one way audio, lack of incoming calls, registration
issues and etc. can be due to SIP ALG
To disable SIP ALG telnet into the router and enter the following
command.
1. > SYS SIP_ALG 0 -- Disables sip alg
2. > SYS COMMIT -- Apply chan...
TO ENABLE ALG:
kmodule_ctl nf_conntrack_sip enable
kmodule_ctl nf_nat_sip enable
To disable ALG:
kmodule_ctl nf_conntrack_sip disable
kmodule_ctl nf_nat_sip disable
ALG is disabled on the default setting.
Note: SIP ALG setting is n...
In some situations you may not wish to use the inbuilt VOIP function
in the Vigor2820Vn router and will be using IP phones or IPPBX that
will register to SIP accounts on the Internet. When the 2820VN VOIP
service is running it can cause a conflict with at...
To configure the Vigor2830Vn for PSTN calls to ONLY ring on Phone1
you need to telnet to the router and run the command:
VOIP DSP PSTNRINGFXS
The syntax is:
voip dsp pstnringfxs [1|2] [on|off]
[1|2]:1.FXS1, 2.FXS2
example: Disable PSTN ring FXS2
>...
Help Desk Software by Kayako